DNS records not propagating
When DNS verification times out, here is the diagnostic order.
On this page · 4
- 1. Confirm the record is actually published
- 2. Confirm the nameservers are correct
- 3. Check the TTL
- 4. Open a ticket
DNS verification typically clears in 5–30 minutes. If it has been over an hour and a mailbox is still in "verifying DNS" state, work through this checklist.
1. Confirm the record is actually published
dig +short TXT google._domainkey.yourdomain.com
Should return the public key. If empty, the record was not written - open a support ticket immediately.
2. Confirm the nameservers are correct
dig +short NS yourdomain.com
Should return the configured nameservers (Cloudflare by default). If different, the registrar may not have updated nameservers yet - typical lag is up to 24 hours.
3. Check the TTL
If a record was previously cached at a long TTL and was just updated, resolvers will continue serving the old value until the TTL expires. Inboxlee uses 300-second TTLs on managed records, so this rarely applies - but if you migrated from a registrar with 86400s TTLs, the wait is real.
4. Open a ticket
If the record is published, nameservers are correct, and the TTL has long passed, something on the provider side is stuck. Contact support - most cases resolve within 30 minutes once we engage with the provider.